I think yes, it is true. Because they wrote about it officially on their website.

It's a pity, of course. It's bad for bitcoin. Many people in third world countries use it because there is no other similar service there.

In my opinion, they were dead as soon as they introduced KYC))

By the way, I can offer you an alternative application for BTC and XMR called AgoraDesk. Or Bisq and Robosats. They have open source code, a peer-to-peer system, their own hosting, a self-sufficient fiat with the ability to enable/disable ramp and exchange.