The Freewallet.org platform has a lot of negative reviews with the same stories and the same excuses and there are many users who had the same problem as you and could not withdraw their money, it is a dishonest platform and they do not have the identities of its owners or an address that we can verify, it is a semi-anonymous and untrustworthy platform.
i have telegram channel with 8.5k follower do you think ask my followers to spam them to unlock my account is good idea?
The total balance that you have on their platform is 1.794 BTC, which is a very huge amount. You need to expose them everywhere, even on your Telegram channel, and ask users to stand by you to support you in your case towards them and to report their accounts on Social Media and send threats to them. I hope that what you and your supporters do will affect the team of this scam platform.
the problem i can't ask my customers for there passport there is no way
My clients are not obligated to send me their passport details
This is illogical, your customers will not send their legal documents to you because they are not forced to show their identity and perform any KYC with you, and therefore you will fail to submit these documents to the Freewallet.org platform and this is what they want so they maliciously steal you.