Blaming the crypto winter.... great job!
The truth is that they started to die when they were forced to introduce KYC rules.
Since it was one of the reasons people traded there, they moved to another place
The same goes for localcrypto and a regulatory development that can take place when your company grow up.
It's called the
Darwin's theory. Only the best survives

That's it! I have a friend who used to be a trader there and you could even request him to drive to your home and exchange at your place. He was making decent money, but resigned in 2019 after they've aded KYC. He said the number of clients dropped by 50% after that and he wasn't making enough.
He ended up putting his own ATM in a nearby shopping center where you could withdraw without limits and no KYC.
It's funny they're blaming market conditions where really the condition of their own company is the source of the problem.