So you're saying that you're in the same boat as customer support, limited in the information you have access to, yeah? And that the risk/compliance team's decisions are set in stone and there's nothing you can do about it? This begs the question, what exactly is your role at the casino?

So, the question is, how do you plan on keeping a business model like this going in the long run? What happens if scam accusations start to become a big issue and you can't provide clear info to back up the risk/compliance team's decisions to confiscate user funds? How will you protect the casino's reputation when that happens?