Btw what did you mean by the ''using new account'?
I create new account because I cant access anymore my old account. I forgot already my email that use. Its ok because VIP program is not yet introduced because my previous wager volume is still useless at this moment. I will just try to recover it and request to close my new account once VIP program is already available.
Oh, but did you contact them to recover your wallet? Multiple accounts thing is really very strict for every crypto casino. I think you should contact them to recover your account, at least they can help you to remember your email address. And if you can easily recover your email password.
But if you contact them and they suggest creating a new one that's ok. btw what was your previous account? Do you need to close that account forever? Of course, you can not run all accounts together.