Hello, everyone just a few updates and some answers on some questions.

I haven't been responding as I am trying to convince Risk and Compliance team
to change their standard operating procedures when it comes to transparency.

All scam accusations, questions are compiled in a spreadsheet for them to see,
as again, I am trying to convince them to change the way they disclose information
to users/players.

I have handled NFT communities before, I know that's far from online casinos but,
my point is. Those projects I've handled weren't running smoothly in the beginning
and transparency was something we were always for and that got us users trusting the project.

I am pro-transparency. And to answer a question here, yes. I am part of the internal team of OLE7.IO

Someone here also asked, why is the CS team the one disclosing information. The process if I am not mistaken is like this.

1. Risk/Compliance team sees a weird activity on your account = banned
2. CS Receives email or chat complaint from the user who was banned.
3. I see that complaint here in this forum, I ask CS.
4. CS Provides information, limited information given by risk/compliance team.
5. I try to convince Risk/Compliance team to disclose proof and exact reasons why the account was banned, they wouldn't.

So it's myself and CS team that is short on transparent information as to why an account was blocked/banned
specifically or in full detail. Hence the reason why we are only allowed to say these..

-Multiple accounts
-Illegal Arbitrage Betting
-Illegal Bonus Hunting
-Cross Betting

For Poika5's questions

I do not have an answer to question #1 yet.

But I do for questions 2 to 4.

"2. When you confiscate somebody's money, where does it exactly go? Do you give it back to the bookmaker?
(All the customers got banned when they tried to withdraw from your platform, so the money ended up there)
-This goes to our bookmakers

"3. One of your bookmakers(Pinnacle) is famously arbitrage friendly, so is arbitrage betting only forbidden on IM Sports platform?"
-Most of the users that have been banned were playing under IM bets.

4. "Why doesn't your TOS say anything about arbitrage betting.
https://ole7.io/en/#/account/Terms"
-Honestly I personally have not memorized our TOS though on the very last part it does mention
Arbitration Rules of the London Court of International Arbitration, I am not sure if that is relevant.

Lastly for spyrosc200

"If you really want to help, please don't come back with general statements for arbitrage betting and/or syndicate betting and all that stuff that you know in advance that they are just lies and joke explanations."

Sadly they won't disclose further information but I am still working on convincing them about it, but yes. Your account was labelled under arbitrage/syndicate betting.