As Efialtis already mentioned, all reputable casinos will get complaints from time to time and all need to be handled in a good way as some compliants will have some truth in them. Personally, I recently decided to try to increase my vip level on bc.game as I like the site and never had big issues. The only thing I dont like is their extreme wagering requirements for the deposit bonus (the locked BCD). It is the highest wagering requirement in the industry