UPDATE:
I have been in touch with Betcoin directly, and gotten this solved. My e-mails had apparently gone to their spam-folder hence why they didn't answer. Thanks to Betcoin.ag for taking this seriously and contacting me quickly here in DM on the forum, and allowing me to withdraw the balance.
This is how reputable casinos should address complaints it should be fast and quick to resolve issues and do not let things hanging for several weeks, there are active casinos here that wait for DT to tag them or a flag created for them before they address issues, if the casino is fair, they will address it as soon as possible even if the result of the investigation is not favoring their casino, or they hold on to their decision against the complainant as long as the complainant really violated their terms or found guilty of abuse and cheating.