UPDATE:
I have been in touch with Betcoin directly, and gotten this solved. My e-mails had apparently gone to their spam-folder hence why they didn't answer. Thanks to Betcoin.ag for taking this seriously and contacting me quickly here in DM on the forum, and allowing me to withdraw the balance.
It is really good news that they have solved your problem. If a customer's serious problem email goes to the spam folder, the customer will not get a solution from the company unless it creates extra pressure on the company. I think you got your problem resolved quickly because you posted on this forum and they also found out that your mail went to spam folder.
But you still haven't cleared the amount of funds they have allowed you to withdraw.