I understand that they may think they did nothing wrong, because it is not as clear as pointing a gun at someone, but they need to read the rules a lot more clearly before they gamble, so that they would know if they did something wrong or not. I have seen people who had multiple accounts who got banned and honestly didn't know that was wrong, that's funny to me because I read all the rules any casino I play in presents to make sure I never break any of them.