We respect your decision to share your experience and are very sorry this situation caused you inconvenience.

Our mission at CEX.IO is to safely connect people to opportunities in cryptocurrencies and decentralized finance, serving as a guide alongside their personal journey. We take this responsibility seriously. We value the trust placed in us. There are no shortcuts in our operations or ethics.

Throughout our company’s history, effective and trusted collaboration with global regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may learn more here: cex.io/legal-security

Let us know your UserID please and we’ll check the status of your case with the team. We haven't got any PMs from you so feel free to drop. us one with the info.

Thanks for your cooperation in advance and we're looking forward to hearing from you.