⭐ Merited by icopress (1)
Hi pxdi,
First of all, please don't panic post on every available known outlet to sportsbet.io. This does you no favors, and most of all, this does not speed up our process of getting back to you.
We have a fraud/security and payments team who are dealing with many facets of operating a sportsbook and casino.
I will instigate the scenario of your account issue this week.
We processed over 100,000 withdrawls last month alone, so I can assure you if everything is as sweet and innocent as you suggest, there would be no problem here.
The panic posting, emailing, spamming club talk chat and trusting in Trustpilot to get you an overturned result leads me to believe you are aware of what I am going to find out.
As mentioned, I will take the time to review the information and process. I will give you a full explanation this week.
regards,
Steve.
Sportsbet.io
First of all, please don't panic post on every available known outlet to sportsbet.io. This does you no favors, and most of all, this does not speed up our process of getting back to you.
We have a fraud/security and payments team who are dealing with many facets of operating a sportsbook and casino.
I will instigate the scenario of your account issue this week.
We processed over 100,000 withdrawls last month alone, so I can assure you if everything is as sweet and innocent as you suggest, there would be no problem here.
The panic posting, emailing, spamming club talk chat and trusting in Trustpilot to get you an overturned result leads me to believe you are aware of what I am going to find out.
As mentioned, I will take the time to review the information and process. I will give you a full explanation this week.
regards,
Steve.
Sportsbet.io
EDIT 2:
Hi pxdi,
As I already mentioned here ^^ which was only just over 12 hours ago, I would look into the situation for you.
However, since that response, you have taken it upon yourself to go a little awol.
Publically calling me out about integrity and trust, multi-posting, and spamming our customer support is not going to change the normal business process.
I am not sure which is the crazier stuff here, the fact you posted old scam accusations where I personally REVERSED the business decision and sided with the customers which lead them to being paid out and case closed, or the fact you have sent over 400 emails in the last 12 hours.
It in honestly really weird behavior and I'm afraid that any answer I give to you will just not be understood or listened to.
As you have since gone and placed an official complaint with E-gaming commission in Curacao, the matter is now with them and I didn't even get a chance to dig into your case due to your impatience.
As always, we will wait the process of e-gaming curacao ( which is long and drawn out ) and we will adhere to any findings they have.
This also means I am no longer in a position to comment on your case now it has been taken up with the commission.
Im sure we can all agree on that matter.
regards,
Steve.
p.s. I wasn't joking about the 400. Note from our internal slack channels attached.
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