Still waiting on Jackbit to unlock my held funds, this "investigation" process must need all the greatest detectives flying in don't see how else it would take so long.
The way it feels is they are just hoping I forget about it and take my $
How long has it taken for the investigation and what is the level of response from the team, sometimes the time frame for investigation is not specific and all that a play could do is to continue waiting for an answer and in some cases, the casino will not even border to communicate the outcome of their investigation to the player since the belief so much in the judgement of their security team.
Jackbit is a relatively new casino and with the level of commitment their displayed in the last few weeks am sure they will come out with something better than this getting to resolve your issue is the best possible way will help increase the confidence of players and also increase the reputation and ratings.