I have been waiting for more than a month, was told to wait up to 3 months though a representative here told me my case would be expedited last week with no luck
So it is still unresolved after the OP here told you last week that your case will be prioritized? Did you get any update after OP told you about this last week? 16BNB should not be a big amount for a casino as it worth around $5k only at the current rate. This case will make potential players with big funds think many times first to play in Jackbit. Nothing you can do now except waiting, or maybe you can create a scam accusation against them, maybe it will help a little bit because DT members will support you if you can provide all the evidences.