I search on google and found a result if "account at risk" is where the account mostly have broke the casino rules [1] I believe you're lying and trying to blame bc.game while actually you're the one who did fault. Anyway since the representative in this forum isn't active since last year, you can ask on their forum, maybe their representative want to reply you.
[1]
https://forum.bc.game/topic/7358-warning-must-read-help-me/Solosanz - it's incredible, these guys reply here in the forum from 2 accounts, it's already raising many red flags, they don't even bother explaining why they think their account was closed/banned, they just say they never received any response, and they're spamming this thread - reminds me of these users who used their brother/sister's passports to scam Stake and then complained in the forum here that Stake scammed them (Stunna at least posted a few tims here telling how they tried to exploit certain holes).
I'm done talking to "these" 2 users.