I have successful withdrawals, but I dont have these 2 withdrawals for 10m CHTA.
I dont have them in the blockchain either, but I bought these coins. Here are the screenshots.
https://ibb.co/F4HPtTr https://ibb.co/G2J63k5 https://ibb.co/1RbnTMGWhat else to provide? I have all the id of purchases, there are also transactions, but I dont have two withdrawals. There is no transaction on the exchange, but its clear that I wanted to withdraw the coins. Does that mean they are somewhere? For an unsuccessful transaction, the coins were not returned to me on check.
I see, I got your information, you had some successful withdraw. but the two withdraw failed, you never got coins, however, those coins were removed from your exchange balance.
Yes, that is enough information, you should contact exchange support, maybe using discord and asking for refund of failed withdraw. Those withdraw was never successful, but the balance was removed on your exchange account. THey should be able to verify from their accounting software.
This is really an exchange support issue.