But when they do this type of blocking, it's due to suspicious activities, but 3 months is a long time, haven't you sent an email to support to see what status your case is in? Sometimes it is preferable to follow up so that they do not ignore your request, it may be that they have many similar cases or that they are handling other things, but their case is quite important, you have to let them know and so they give you a final one, I can't wait so long it despairs me.
That is very correct, in whatever way possible there should be a follow-up be it weekly and if there is a time frame to resolve the issues and it exceeds that time frame, keep reminding them to keep up to date with the report.
-I discovered that when you are using online live support, if you or the support agent become active for a long time the chat history will be wiped and you need to start all over again.