Sometimes when there are some accounts making up some complaints or raising up some issues without having those proper or enough evidence or proofs then it is really just a complete trolling.
In general speaking about support action and attentiveness then it would really be just right that complaints and past conversations in between chat online support and a certain user shouldnt really be that erased or would really be going back to the start on the time that you would really make a new log-in.I did really have this kind of experience about those wiped chat history.
A good gambling site would really be that having attentive to solving issues and complaints and doesn't take that long.
I agree with you on this because most of the complaints that have being originating from most newly created accounts only come here to troll and once they create the baseless thread without any evidence they disappear and never show up on the thread to answer any question or Provide any further guide or proofs that could support the discussion or claims.
-I don't know if they are paid to spread fuds against competitors but if that be the case, it is quite disappointing on the side of a casino that employs the service of a troll as they have nothing to add to your casino other. Than just. Wasting casino time and resources on fruitless activities.