I think the link has been broken. Their website and chat support are working fine. And if I click on the support they don't redirect to any link. They stay on the same site and just added a character after hashing like https://coinpaycard.net/# So for now consider it as no support via online ticket. On the buttom you can see their email so you can contact them via their email too. Also, on the bottom click on supports to redirect to the link which you have mentioned but that is broken.