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thanks for your support , i did send messages on there telegram account , but not helpful he just ask me contact support via email
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I've seen many cases of their selective scam... The only ones that actually got their cases resolved (AFAIK) were the ones that generated massive attention... Private e-mail, pm, telegram,... might not do the trick.

Bitcointalk, twitter, other big forums where they are active *might* persuade them to unlock your money.
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i have telegram channel with 8.5k follower do you think ask my followers to spam them to unlock my account is good idea?



following-up to main post , now the wont me to make contract with my customers and show this :

In the document we should see all the info about it:
- Address which was used to send coins
- Address which was used to receive coins
- Hash of transaction
- Date
- Amount
- Passport data of both parties

the problem i can't ask my customers for there passport there is no way
My clients are not obligated to send me their passport details
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Free wallet isn't Free they just a documents hunters, they will never end asking documents,
Even if you have all documents they'll ask another documents to spins round.

Do not use this idea, as you open this topic you will have good experience with this forum peoples.

If you use this idea they'll definitely divot you.