In 2015, there were no bat files in the downloaded distribution of the miner. When beginners asked how to start mining, they were sent to read the readme.txt file. Modern mining veterans can't even add a fallover pool to a ready-made bat file

We have different users and partners.
If you don't want to get more customers, then we will use another miner..
I'm not a miner developer, so I don't care what miner you use. I use a miner that gives a larger hashrate. Now there is very little profit in mining, and the one who knows how to read instructions and use it will earn more. When I was new to mining, I also made mistakes and asked stupid questions, but I tried to learn and not say that if that's the case, then I'll leave you.
I'm talking about your support for users - it's zero ...
We have drawn conclusions, reviews on the site about your manners will be compiled. The review will be like a miner without user support..
And yes, you are right, the competition is huge, and other miners are immediately ready to support their customers.
A very interesting opinion. I use Hive OS, and to add failover pools there you need to make a few mouse clicks. And if you cannot read the readme file and add the necessary settings to the bat file, then mining is not for you. The developers don't owe you anything.