If you think that their justification is insufficient and you want to get clear answers from them about the violation you've made, upon checking their thread, the representative was very active a month ago answering queries but as said by him. All of the other concerns should be addressed to their contact support form because they may not do much upon going with everyone through the forum as per the quote.
❗If you have any questions regarding your player account, please don't hesitate to reach out to our support team
here. Unfortunately, I don't have the authority to answer those questions on the forum.
But even so, I think that's already a final verdict and hopefully you get the entire sum that you want to get.