What is the need for so many documents? Despite having crypto payment options, so many documents are definitely not a good option for a crypto gambler. On the other hand, you have to wonder why they find you suspicious, they claim to have approved the withdrawal of huge winnings without any KYC.
@betnomi Can't you be more flexible on KYC? And if this user has done something suspicious, then you can also publish them so that we can understand what is really going on.
I've been watching this thread for days and to be honest was actually quite reluctant to dive into this hole as OP's case was from the 31st of October, cluttered between 20 pages of betnomi's ANN thread --before OP decided to publish an scam accusation-- which make it quite challenging to get familiarized with the case and crosscheck all the statements made by both parties.
But I wanted to comment on your post
here about how --IMO-- betnomi has tried their best to attend the cases you mentioned as well as your question here I quoted above and thought it'll be better to reply here altogether as I'll be able to give explanation related to the case the way I perceived it --of course, stretched that long across that many pages, I might missed one or two key points.
And, there goes two hours of trying to understand the curious case of this... cicada. I want to make it a very academic-looking post with links referencing to statements wherever possible, but for that I'll have to re-dig the 20 pages again, and I'm not that... fond of a mini brain stroke, so here it goes:
Simplified, OP made bets, rejected by the betting provider, complained to betnomi, betnomi tried to persuade the bookie to give an exception and make it a winning bet instead of voided the bet. Meanwhile, their security team found suspicious behavior on OP's account which prompt them to ask for the basic KYC --or maybe intermediate, not sure which-- that OP also failed, which according to OP's defense is due to a typo, which escalate betnomi to ask for advance level of KYC, that, according to their explanation, is not the usual thing they do
[...]
The KYC process at Betnomi is in three stages.
- Basic - Basic information
- Intermediate - Proof of identity and address
- Advance - Source of funds
The reason for these separate steps is to preserve users' privacy and not be unnecessarily invasive and intrusive into our user's privacy.
In most cases, users are required to complete just basic KYC. For intermediate and advanced - this is subjective and a judgment call that our team rarely makes on an individual basis. If we detect suspicious or fraudulent activity based on its nature and extent, we request the appropriate level of KYC.
[...]
Meanwhile, OP also made the case even more interesting by simultaneously reaching to several gambling authorities that kinda made betnomi had to answer to those several different platforms as well.
So, in layman's term, the required documents and "inflexibility" from betnomi was because OP got flagged and failed to perform the easier level of KYC.