The user purposefully took screenshots of an empty page to manipulate the situation and add credence to his baseless accusations.
Yes, screenshots can be manipulated, I agree but how would we handle it?
@betnomi, just asking some curious questions.
Consider I do not have a regular income but I have bitcoin and holding it from long time. Was lucky to be one of the bitcoin whale. These days I do not need to do any work, business or anything. I live a lavish life.
I decided to deposit more than $50k in your casino. Played, won and made it to $200K. Now want to withdraw.
Ownership of a business: Invalid for me
Employment: Fuck it
Inheritance: I am self made, bitcoin made me rich
Investment: Buying those bitcoin was fun at that time and I was working in Sainsbury's as a floor cleaner. Who the fuck is going to remember that memory from back in 10 years ago and keeping the documents too.
Family wealth: No inheritance means nothing from family.
Are you saying you are good to take my $50k?
You are in bitcoin ecosystem but applying some rules that are created by the financial institution. It's a conflict zone you are doing your business.
BitcoinGirl.Club, This is a great question.
We will take this opportunity to clarify our position on KYC and other user verification processes. We are not a traditional casino, but a crypto casino - The concept and principles behind crypto is something we strongly believe in. Although there are some regulatory and compliance requirements, we walk a fine line between complying with the laws and preserving users' privacy and anonymity as much as possible.
The KYC process at Betnomi is in three stages.
- Basic - Basic information
- Intermediate - Proof of identity and address
- Advance - Source of funds
The reason for these separate steps is to preserve users' privacy and not be unnecessarily invasive and intrusive into our user's privacy.
In most cases, users are required to complete just basic KYC. For intermediate and advanced - this is subjective and a judgment call that our team rarely makes on an individual basis. If we detect suspicious or fraudulent activity based on its nature and extent, we request the appropriate level of KYC.
If there is a legitimate win, you can be sure you will not be required to go through any such process. For example, we recently paid out 400k ETH win on Baccarat the withdrawal was processed without any KYC requirement. Several users have successfully withdrawn large amounts without KYC, but you can be sure we will enforce KYC and other fraud-preventative measures when we detect such cases.
Thank you for your time to spend a lot of time to response it. This KYC thing is very difficult to understand for crypto users like us. What I understand if I play in your sportsbook and if you ask me to show proof of income then I will fail massively. May be you can add some additional information for your clients when they are about to deposit a large amount of money. Like once they enter a deposit amount over $5k then before showing the deposit address, give them a form to fill up. Let the form pop up with part of the questions to check:
Would you like us to know your ownership of a business? Yes/No
Would you like us to know your employment status: Yes/No
Would you like us to know your inheritance? Yes/No
Would you like us to know your investment? Yes/No
Would you like us to know your family wealth? Yes/No
Once they check everything "Yes" then allow them to deposit. It will help you to stay out of questions and the user knows exactly what troubles they will need to be.