good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.
I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed
" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."
I just want people to know that there may be bugs like this on this site and support won't support you.
This is what can happen with live betting. I don't think Stake is at fault or owes you anything. Who knows if you were using a slow VPN or internet connection. Maybe the broadcast you were watching had a delay on it to catch cursing or whatever else... Maybe the odds provider had a couple second delay in processing as a result of any number of things... These companies have hundreds of millions of dollars on the line if things don't work as they should so you know when it comes to live betting they're going to take their time to make sure that all the bets are on the up and up. I'm sorry for your loss here, but if you're live betting one point to the next then you should take a look at being a little too hands on with your bets.