after the score became 10-10, I immediately clicked on the redemption of the bet. there was plenty of time for the casino to issue a ransom before the score was 10-11 (at this score, the bets are closed again).
because I have done it many times before.
but today it turned out like this, and the casino did not go forward BECAUSE OF THEIR LAGS. That's what I want to convey to people.
I think that's the issue here, because there is always a few seconds interval on most casinos before a point or goal is fully verified such as 7 - 15 seconds depending on the casino, because there have been many scenarios whereby a point/goal is been cancelled on live matches, and at such if a casino enable immediate withdrawal, then such casino will always be at lost. So I will like to say it's no "stake" casino's fault that in few seconds a point got scored from 9 to 11 resulting to redeem cancellation.
And secondly, another factor that might have resulted to this lag is your quality of network or device. Because are you sure there wasn't a network bridge? (i.e disconnection of any kind)