it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.
I just want people to know that such situations can happen and that such a notorious casino will not be on your side.
I understand it, but the question is: can you prove that it was a lag on their side?
Even if you were recording it on your device, they could say that your request was delayed due to your provider not a lag on their site. You'd have to be streaming this live to have a chance because people would see that your connection to the streaming service was uninterrupted while the casino was lagging.
That said, I understand you feel cheated but there's basically nothing you can do. I sometimes exchange bitcoin using an ATM and it processes the order and gives you a transaction code, but sometimes it lags and the price changes in the meantime. I had a few times where there was a 5% move in bitcoin's price while I was waiting for confirmation and ended up cancelling the deal.