not just a few days but what is worse can be up to several months, depending on how severe the problem is.
but for me it's something normal. because almost all casinos need time to solve existing problems and customers must be patient to solve all of these problems.
if indeed the DuckDice support team has responded to the complaint, at least it's very good that the team still has the kindness to solve the problem properly.
Yes, because in resolving a problem that occurs with a customer, the casino support team takes not only one to two days, but several weeks, even up to a matter of several months, as you said, because they need to conduct a review and also find out all the root causes and make observations about the occurrence of these problems not to mention they are also still carrying out solutions when all the information and details of the problem have all been obtained.
If indeed the team from DuckDice has received complaints properly and responsively that is a good service because there are many casinos out there that ignore and do not care about every problem or complaint made by their customers.