This is an easy one for the platform to wiggle around based off the terms and conditions you signed up for when registering on their website.
It is important to note that it is possible that it was truly a network lag (7 seconds is not such a ridiculous time), and you can I expect the site to compensate any resulting situation from network lags.
You can choose to avoid the platform on the basis of their lags and also their unsatisfactory support team.
it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.
I just want people to know that such situations can happen and that such a notorious casino will not be on your side.
This is interesting- you have betting on the website for years and the support system did not acknowledge your problem? Regardless of the amounts that you bet, that should be some solid proof of loyalty to their gambling website. They should at least adhered to your concern and acknowledged it by heeding to your request.
What is the status of their customer service currently? Have you reached out to them again asking for another solution to this problem? If your request still remains unheeded, then I guess the best course of action is to switch to another online gambling platform to avoid any future encounters with this.