we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.
You might not be a scam but you are acting like it by having a multiple same case of freezing user funds without leaving a clear explanation for your action. This will be easier to digest from the user point of view if you will notify them through email the reason for your actions like suspicions on the user activity since you already done the punishment at the first place.
Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.
Absolutely, the actions and inactions of Duckdice does make them look like of one of those scam casinos out there who are strategically carrying out their scam activities slowly so it doesn't look too obvious.
I cant even wrap my head around the fact they have the time to lock customers account and fund without even stating the reason why they did what they did, and when the customers wants to know why, they don't respond, then later on, come here to tell us that they had a lot of work to do, that is why they did not respond to customers query on time, makes me wonder how they got the time to lock customers account in the first place if they were really busy.
Reputation is one thing that is very hard to earn but very easy to loose, Duckdice should better get their acts right, else, very soon, they are going to chase all their customers, including potential customers away, I've always had the intention of trying out this casino but the several complaint from its current users here have not been encouraging at all.