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I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account.
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I just think that it is necessary to immediately explain to the player the reason for the blocking and the possibility of withdrawing funds, and not drag it out indefinitely

It's dishonorable and makes me nervous