good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.
I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed
" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."
I just want people to know that there may be bugs like this on this site and support won't support you.
Unfortunately you don't have much power in this situation and while I feel your pain, you are unlikely to find many bookmakers who offer settlements at a faster pace. Every experience I've had when trying to cash out a football game has taken roughly that long. I'd say your main problem in this scenario is the fact that the score can change so quickly, especially in comparison to other sports out there. You might have to accept that it's one of the risks when it comes to betting on table tennis at any place. Some sports are simply less suitable for in play bets or redemptions because of this very reason. I'm not sure that Stake is even to blame in this scenario.