we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.
You might not be a scam but you are acting like it by having a multiple same case of freezing user funds without leaving a clear explanation for your action. This will be easier to digest from the user point of view if you will notify them through email the reason for your actions like suspicions on the user activity since you already done the punishment at the first place.
Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.
This is a shame, I have entered this casino and I have seen many things that I like, but with all this I am afraid to play and make a deposit, but this casino has been on the market for a long time, negative reviews are something that in A casino is very important, in the duck forum they say it's paid, it's not free, that's a shame, they should enable it because it's better that way, more people participate and have more customers.