Won't discuss an individual case publicly on the forum but we of course do not take ban actions lightly and will do our best to resolve such situations amicably, we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.
Bobstone
Live Support for Duckdice.io and Tower.bet
Then at least try to show that you are not a "scam casino"
Customer service should be up to the task of giving the affected player the information they need to know, but not just blocking and account and then leaving a small not stating "abuser". Abuser of what exactly?
Such complaints could all be avoided if you did the right thing.