good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.
I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed
" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."
I just want people to know that there may be bugs like this on this site and support won't support you.
Sorry for your loss but I don't think there's anything that can be done in this matter. Especially since Table Tennis is a fast paced game and its very hard to cash out and the odds are constantly changing and the points are being played within seconds and there isn't much stoppage between play, like in the NBA or Tennis. While you may have attempted a cash out while the set is running, the players may have been playing the point and the bookmaker would have locked any attempts to bet or cashout.