good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.
I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed
" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."
I just want people to know that there may be bugs like this on this site and support won't support you.
It was an unfortunate event that you have encountered but there's pretty much nothing you can do about it.
As others have mentioned, 7 seconds is pretty normal when you are betting on such events. We could have been shocked if the time delay was more than a minute or so.
Yes, it does make sense for the game provider to cancel the bet instead of waiting and losing the money.
Sometimes we just have to deal with such situations and adjust with the way it is. I hope the bet amount was not huge.