Hi,
We've had a busier-than-usual week, but your case will be reviewed by our security team as soon as possible if you keep engaging in the email at
support@duckdice.io.
Won't discuss an individual case publicly on the forum but we of course do not take ban actions lightly and will do our best to resolve such situations amicably, we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.
Bobstone
Live Support for Duckdice.io and Tower.bet
I understand that you won't discuss an individual case publicly on the forum. But, as a customer, I would want to see some transparency from your end! If you are not a scam casino, why not show some proof? Like, maybe, a certificate that says "Not a Scam Casino," or something equally official-sounding! Just kidding, but I hope you understand my skepticism.
Now, coming to your customer service. I completely agree that they should be up to the task of giving the affected player the information they need to know. Just blocking the account and leaving a small note stating "abuser" is not enough. Abuser of what exactly? It's like leaving a mystery for the customer to solve, which is not really fair.
I suggest you take customer complaints seriously and address them promptly. Trust me; it will save you a lot of trouble in the long run!