Many are so skeptical about the reputation of this casino so best for the casino representative or owner to ease the peoples doubt about them and show some transparency towards the issue raised against them. Since if they ignore all the queries maybe they might get negative impression about that. People seeks for good casino with transparent or active supports so if they are not satisfied with performance they provide for sure many people here will think negatively and say that this is not worthy or worst scam casino.
Honestly the representative of Duckdice is doing his job to become more active on engagement here to all the concerns. The only problem was his hands is tied on what he can share since the management will be the one who will give a call on issue like this and providing a premature evidence might be use against them to reverse their action.
I just hope that the reps will provide proof before he will answer concerns instead of giving generalized statements which typically triggered most of the user that watching the case.