Its east to come up on this forum with a newbie account and start saying bad words about the casino, when the casino may not be at 100% fault. I guess it is only the bad luck that OP faced a lag and lost.
It seems ridiculous to trust those who just joined the forum with a new account and have them happily create threads saying bad things about the casino.
I think they are just accounts owned by certain people with the aim of being able to drop the good reputation that some casinos have.
This kind of account should only give bad statements to the casino, be restricted again because they only say bad things without any evidence or details that can really be trusted.
We can also see that in the threads they made there were only prolonged debates and debates.
That is why many members are skeptical to believe any kinds of accusation to any establishment unless they had shown a solid evidence but at the same time never look down on new accounts because some newly created account have a legit case where they are really got scam by a casino since they have a solid evidence in hand. Aside from online casino players are all around the world and many of them are not a member of this forum.
I think Op only needs a good approach from the casino to validate his disappointment. It's not the Stake's fault because bugs can happen on any site though the responsibility and mistake aren't on their end, they should have a proper and clear response to Op. I guess it's time for Op to move on because if he will continuously blames the casino, it will never change the situation any better. Shaming Stake will not help him recover anything.
True, he can just whine or share his disappointment but he should not bad mouth or accused a a platform of being a scam when the platform only did what they believe is the right thing according to the TOS.