Hi,
We have been dealing with an unprecedented amount of arbitrage bettors this last week, your account was one which was flagged to us by our sports provider. It is taking a longer than usual time to process these as it was many however I do understand that 6 days is a long time to not have a response and I will try to expedite a response from the relevant department that handles such cases.
DuckDice has been in operation for a long time now and does not take ban actions, especially ban actions when the user has a balance lightly but I do understand that it is of course frustrating when money is at stake.
Bobstone
DuckDice Live Support
What does it mean? "Has been tagged by a service provider"
Under this wording, you can block any account that your bookmaker did not like for some reason.