I'm sorry for posting this here, but as it is a serious complaint I was interested to know from the OP if this is true, here is the complaint:

Rollbit Withdrawal Frozen For $12,800 & No Response

I've seen many accusations so this is something normal, but in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary