I see nothing of confidentiality here but rather a way of settling the account ban complaints and dispute. OP has a case to which he wants it to be settled  hence he brought it here providing everything necessary details to speed up the process so he could get his money back which I believe would be released upon proper investigations. Duck dice I know has a good reputation here and has been here for quite some time. I have not come across any complaint but this is the first time I am seeing such a complaint against duckdice. I guess there was a default from OP  end hence his account ban but nevertheless, but the duck dice representative here has assured op of looking into OP complaint for expedite actions.