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The account isn't blocked, the country is. Like I said, signed up with UK native IP. Betnomi's screenshot has £ signs. Address is UK. Accepted proof of address UK. Accepted ID UK. "Restricted jurisdiction" after my documents were accepted.
https://imgur.com/a/ksj34GJAnyway, didn't really want to use a VPN but have no way to prove it otherwise. This is logging in today. I have 3 pages of bets, and only the first one is available. Change to wins, only first is available. Country is no longer listed in basic. What would I get out of lying, I'd rather sort it and move on to this source of funds thing. I uploaded a stocks statement so if I can get confirmation of the bets I can't see, then we can settle up. But this shouldn't have been so difficult.
https://streamable.com/9wpvncEdit: source of funds approved, so just one more thing...
If I have to guess, I think the scenario was that by "accepted" --or "approved" according to the screenshot" was that the third party verification team hired by Betnomi --Veriff, if I am not mistaken-- accepted the documents and verified its legitimacy, thus approved. They later informed Betnomi that the account is verified with some minimal detail mentioning your nationality, and/or got notified by their very own system when you select your country on their KYC process. That is why you got banned although you passed Veriff KYC, because their
ToS under "account" tab stated UK is one of their restricted regions.
All thing considered, I think further discussing this matter is quite futile, given you can access the account through VPN to give us the evidences.
For this matter, though, I'll recommend you to do what
BitcoinGirl.Club said,
May be you can send them a PM telling the new finding of the bug which removed everything from your account. Tell them to response here. I don't want to bother them PMing again but I will wait for their response in the thread. I have subscribed to the notification so anything posted is notifying me on my email.
I would like to think that they're not deliberately did this, given another user also experienced this issue on the earlier days. I'll deliberately remove the entire link to the said quote so that we won't disturb the poster's peace by getting "invited" through notification that their name was being mentioned here
But some issues I've identified so far:
We can't visit beyone the first page, when selecting page 2 etc., no bets are displayed:
I'd also like to appreciate
betnomi's willingness to get lenient for this case by accepting OP's SOW that's previously rejected.
Veriff do IDs. It was Betnomi's choice whether to accept UK source of funds/proof of address. Anyway, they have done now (
). Though it wouldn't have killed them to say use a VPN instead of radio silence.
I would like confirmation but I'd also like my money before this Christmas. So I manually searched the bet ID numbers I kept a record of and everything looks correct. Again, bizarre but whatever. The withdrawal is pending.