After explaining your situation to the team then did they reply tp you or that's the last thing they reply. If that's really the case then I think they want to scam people in a way that it won't be called a scam since they can show everyone that you violated some of their rules liie having multiple accounts and such. Anyway, is your country not one of the countries that are not eligible to gamble in their platform?. There are casinos like that where some countries are blocked in their platform to gamble for some reason.