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How far with this
particular user?
You promised to prioritize on the investigation and help him out, judging from the accusation post he seems to have fulfilled all your verification requests but so far nothing has been done, and you are ignoring his pleas.
gamblerkin - For this user we have sent the representatives and they will prioritize the investigation part
Thanks for your support, real messed up they are completely ignoring this and replying to other users on here