For the basic level, it's very easy to get verification but not for advanced level verification because there is verification by doing software which takes time.
I sometimes get irritated with the software because it often finds it difficult to recognize faces but after trying for a while, the verification is finally successful.
Sometimes it doesn't take a long time for a verification process like that because the verification process itself is carried out live and gets approval from the application.
But document verification might take a while, so we have to be patient and ask customer service more often.
Same scenario here. I often repeat the process since bot recognize my face or my face doesnt match to my ID when Im using mobile phone for an AI KYC. I usually do this kind of KYC on my laptop. I can easily finish the KYC without a problem even though my webcam has a poorer camera quality to mobile phone.
Its really sucks to do this kind of verification using mobile because AI sometimes very on a selfie camera ratio unlike the webcam picture.