We thank you for raising your concerns here. Unfortunately, due to security reasons we cannot disclose our internal operational processes to identify fraud, however we work closely with community representatives and provide them with relevant information regarding claims. Here you can see the results of our collaboration:
Thanks for providing the link to the complaint. Besides LCB, is there another 3rd-party mediation service that your casino works with that you can mention here? Or, can the player contact a different site providing the same type of services?