Maybe the bookmaker deigns to respond to letters from blocked players? I've been waiting for a week, I wrote both in live chat and on email, and still have not received a response regarding the blocking of my account and the fate of my money
Issue like this doesnt resolve a day or 2 because your account has been flagged for doing arbitrage betting. I dont know what kind of responds to while while Duckdice admin clearly answer your concern last march 6 with that explanation. Doing arbitrage bets is against casino terms of service so you should be patient on the result. You wont be on this tight spot if you are playing normally because theres no way in this planet that bookmaker will choose randomly to accuse for arbs betting without any basis.
You are still lucky that Duckdice is still giving you consideration for re-evaluating your case despite the game provider already flagged you as arbs better.
He clearly said that he is waiting for weeks now but AFAIK arbitrage betting is a serious offense so I don't think he can still recover his account. Some gamblers are doing this because they think this strategy is more profitable than playing the normal way and that is why betting platforms are against with it.
A betting platform can also ban players that they think are winning too much. That is how strict they are. There are still scam bookmakers out there who can accuse a player even if those players are only playing the game in a fair way. This is why it's important to check the reputation of that bookmaker first before we start playing on them.