Have you done your research on this third-party provider before? The fault lies with you and not with EXODUS, as you did not read the Exodus Terms of Use (about the third-party API providers). I have been using the Exodus wallet for years, and it is a great, safe, and reliable wallet. But the biggest mistake is that you use an unknown exchange platform such as N.EXCHANGE, to make a swap for the huge amount of 2.7 BTC, and you did not recognize it and agreed to disclaim responsibility.
But is it true what OP said, that Exodus didn't actually revealed the name of the exchange that they are using for swapping? Because if its true, how could he googled them to see that they are scam? I never used Exodus (and certainly never will) so I don't know how things are done there, but for example if you want to swap using Ledger Live, they clearly mention the exchanges that are available so you can make informed decision.
It is worth noting that if you moved to Trustpilot (
https://www.trustpilot.com/review/n.exchange) you would find that most of the exodus users who used this exchange platform to make swaps suffered from the same problem as you, and they asked them for KYC procedures and others, and they were unable to return their funds. Unfortunately, this is a scam exchange, you must assign a lawyer and proceed with legal action against them.
If they are scam exchange and so many people complain about them, why is Exodus even using them?