Coinbase exchange was launched in 2012 right? Have there ever been any cases of users' assets being frozen and never released to them? I know someone living in the united states, she said that Coinbase seized her crypto in 2020 within that COVID-19 period and to date, the assets were never released back to her. I respect coinbase so much and I am curious why such a thing would happen.
If I were to guess, the most common issue is lack of proof-of-personal identification. Coinbase is a public American company that's obviously highly regulated, hence requirements will be greatly extreme.
But since you know the person, maybe ask her what what Coinbase's reason for seizing her funds?